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Neuralynx Support
105 Commercial Drive
Bozeman, MT 59715
For Remote Support, please click the button below to download the application, then provide your Neuralynx representative the ID and Password.
Download Remote Support App
From system set-up to custom device integration, our knowledgeable Technical Support team provides unlimited support to quickly answer system and/or software questions - ensuring that you meet your research goals.
- • Remote technical support
- • Lifetime software upgrades
- • Access to web-based file converters and utilities
- • Knowledge base with ever-expanding collection of support articles
- • Strong equipment warranty. See your quote for details
We also offer on-site installation packages with lab team training, urgent field service visits, and a System Maintenance Plan. Contact your Sales Representative for details.
System Maintenance Plan
On-site maintenance from the Neuralynx support team minimizes the risks of downtime and lost data, and increases your understanding of your acquisition system through in-person training. The annual on-site visit included in your System Maintenance Plan may also be used to solve urgent technical support issues that cannot be diagnosed or repaired via remote support. On-site visit requests through this plan have priority over other service requests and will typically be performed within one week of your request.
If you have a product that you need to return for repair or replacement, first please contact a Neuralynx Support representative using contact info above.
To expedite the return of your product, a Neuralynx Support representative will provide you with an RMA number and return packaging and shipping instructions. Sales & Support will notify you when your repaired/replacement product is being shipped back to you.
Note: All RMAs are returned to and repaired at Neuralynx Headquarters in Bozeman, Montana, USA.
Ship authorized return to:
Neuralynx, Inc.
Attn: RMA# xxxxx-xxx
105 Commercial Drive
Bozeman MT 59715
406-585-4542
Electronics Disposal Program:
Neuralynx will safely dispose or recycle any Neuralynx product at no charge. Please request an RMA number for disposal and ship to Neuralynx.
Consumable Products Return Policy:
Neuralynx strives to reduce all possible cross laboratory microorganism contamination. Therefore EIB’s, Adapters, Headstages and Tether Cables (products which are in close contact with animals) may not be returned for credit if removed from the original packaging.