For Remote Support, please click the button below to download the application, then provide your Neuralynx representative the ID and Password.

Download Remote Support App
From system set-up to custom device integration, our knowledgeable Technical Support team provides unlimited support to quickly answer system and/or software questions - ensuring that you meet your research goals.
  • • Remote technical support
  • • Lifetime software upgrades
  • • Access to web-based file converters and utilities
  • • Knowledge base with ever-expanding collection of support articles
  • • Strong equipment warranty. See your quote for details

We also offer on-site installation packages with lab team training, urgent field service visits, and a System Maintenance Plan. Contact your Sales Representative for details.

System Maintenance Plan

On-site maintenance from the Neuralynx support team minimizes the risks of downtime and lost data, and increases your understanding of your acquisition system through in-person training. The annual on-site visit included in your System Maintenance Plan may also be used to solve urgent technical support issues that cannot be diagnosed or repaired via remote support. On-site visit requests through this plan have priority over other service requests and will typically be performed within one week of your request.

If you have a product that you need to return for repair or replacement, first please contact a Neuralynx Support representative using contact info above.

To expedite the return of your product, a Neuralynx Support representative will provide you with an RMA number and return packaging and shipping instructions. Sales & Support will notify you when your repaired/replacement product is being shipped back to you.

Note: All RMAs are returned to and repaired at Neuralynx Headquarters in Bozeman, Montana, USA.

Ship authorized return to:

Neuralynx, Inc.
Attn: RMA# xxxxx-xxx
105 Commercial Drive
Bozeman MT 59715