For Remote Support, please click the button below to download the application, then provide your Neuralynx representative the ID and Password.
Download Remote Support App
If you have a product that you need to return for repair or replacement, first please contact a Neuralynx Support representative using contact info above.
To expedite the return of your product, a Neuralynx Support representative will provide you with an RMA number and return packaging and shipping instructions. Sales & Support will notify you when your repaired/replacement product is being shipped back to you.
Note: All RMAs are returned to and repaired at Neuralynx Headquarters in Bozeman, Montana, USA.
Ship authorized return to:
Attn: RMA# xxxxx-xxx
105 Commercial Drive
Bozeman MT 59715
Electronics Disposal Program:
Neuralynx will safely dispose or recycle any Neuralynx product at no charge. Please request an RMA number for disposal and ship to Neuralynx.
Consumable Products Return Policy:
Neuralynx strives to reduce all possible cross laboratory microorganism contamination. Therefore EIB’s, Adapters, Headstages and Tether Cables (products which are in close contact with animals) may not be returned for credit if removed from the original packaging.